Groceries4u.com.au uses elaborate technologies to provide transaction security. We use 128-bit SSL (Secure Socket Layer) encryption through the use of a security certificate provided by eSec. This means that everything is transmitted via encryption and is virtually impossible to unscramble. This feature is absolutely necessary for security of your credit details and with this security feature, entering your credit details is safer than quoting them over the telephone. This is the industry standard for Internet encryption.
Our secure server software encrypts your credit card number, name and address. The encryption process takes the characters you enter and converts them into code that is then securely transmitted over the Internet. Your credit card details are stored in an encrypted format inaccessible from the internet and unknown to anyone at Groceries 4 U. This means no-one can intercept or look at that information.
Groceries4u.com.au uses the eSec payment gateway to process your credit card with your financial institution. This occurs as the last step of the checkout process and you are immediately informed if the transaction is approved and the funds have been transferred. If the transaction is approved a taxable invoice is displayed which you can print if you wish. Your order will be delivered the next working day, at your chosen delivery time (this assumes the order has been placed and finalised before 10.00 pm)
Groceries4u.com.au does not record any of your order details until you click the 'Enter' button in the last step of the checkout process and the transaction has been approved by your financial institution. This means you can add, modify or remove any items from your shopping cart and are in no way obligated to that order or purchase until you click the 'Enter' button.
In the unlikely event of unauthorised use of your credit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit card, or may limit your liability to $50.00. In the event of unauthorised use of your credit card, you must notify your card provider in accordance with its reporting rules and procedures.
The Groceries4u.com.au site itself uses secured administration areas and password protected user accounts to provide security of your personal details. In addition, a secured database is used to store your personal information to save you having to enter it all again on every order. No credit card details are kept onsite as we use the secure payment gateway known as eSec.
Once you have completed your first order, you are prompted to enter your personal details and to choose a User Identification name and password. It is important to keep your User Id and password confidential. You should change your User Id and password at regular intervals to ensure your user account is not compromised. When you checkout future orders you simply enter your User Id and password. We then retrieve from our secure server the delivery and payment information from your last order and ask you to confirm it is still current. By using the log in section you are also presented with your last order so the online shopping process can be simplified and shortened. You can add, modify or remove any items from your shopping cart and are in no way obligated to that order or purchase until you click the 'Enter' button.
Your name, delivery address, contact phone number, email address, and special delivery instructions assists Groceries 4 U to deliver your order on time to the correct location. Groceries 4 U personnel may contact you by telephone to resolve any questions we might have about your order.
In order to provide you with excellent products and services, Groceries 4 U asks you for specific pieces of personal information when you finalise your online shopping experience. Groceries 4 U will not collect any personal information about such individuals except when provided by such individuals.
Groceries 4 U respects your privacy. Accordingly, the personal information you provide is stored in our secured administration area and is accessible only by Groceries 4 U personnel to be used only for the purposes for which you provided the information for. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security. Under no circumstances (unless required by law) will we reveal any identifiable information about you to any third party.
If you opt in to receive the Groceries 4 U ezine or Monthly recipe ezine your email address will be added to our mailing list. Your email address will only be utilised for the purposes of receiving the Groceries 4 U ezines and wil not be distributed to any third party. If at any time you wish to opt out of receiving the ezine all you need do is select "Unsubscribe" on the Recipe page.
By using this website you signify your acceptance of this Privacy Statement, and you adhere to the terms and conditions posted on the website. If you do not agree with any of these terms in, please do not use this site or submit any personal information.
Groceries 4 U is authorised to sell liquor to its customers - Direct Sales Licence 51400415. Under Section 39A of the Act, liquor can only be dispatched and delivered between the hours of 8.00 am and 9.00 pm and not Good Friday or Christmas Day. In addition, a consenting adult must be at home to collect the liquor delivery.
There are strict prohibitions against the sale, supply or consumption of liquor to minors. Groceries 4 U must not sell or supply liquor to a minor. Where a suspected minor is attempting to collect a liquor delivery from Groceries 4 U they will be required to provide evidence of age, that evidence must be a current driving licence, "proof of age" card or passport.
Last revised: December 14, 2002